Last updated: 25 September 2026
Who we are
RPM Autocare Limited ("we", "us") is the data controller for personal information collected through this website and when you contact us. We're registered in England and Wales, company no. 17092181. Registered office: Newport House, Newport Road, Stafford ST16 1DA. Trading address: Unit 9a, Milber Trading Estate, Newton Abbot TQ12 4SG.
Contact us about privacy at info@rpmautocare.co.uk or by post to our trading address.
What we collect and why
| What | Why | Lawful basis (UK GDPR) |
|---|---|---|
| Booking request form: name, phone, email, vehicle registration, make and model, the service you want, preferred date and time, whether you'd like the courtesy car, your message and any photo you upload | To arrange and carry out the work you've asked about and to contact you about it | Taking steps at your request before a contract, and performing the contract |
| Bodywork estimate form: name, phone, email, registration, make and model, your estimator choices, details and photos of the damage | To give you a quote and arrange the repair | Taking steps at your request before a contract |
| Emails, phone calls, texts and WhatsApp messages: your contact details and whatever you send us, including photos | To reply, give quotes and arrange work | Taking steps before a contract, performing the contract, or our legitimate interest in answering enquiries |
| Courtesy car: if you borrow it, the details needed to arrange day insurance for you (such as name, address, date of birth and driving licence details) | To insure you on the courtesy car and manage its return | Performing the contract |
| Customer and job records: name, contact details, vehicle details, work done, invoices and payments | To keep records of work and meet tax and accounting rules | Performing the contract and legal obligation |
Photos you send may show your number plate or other people. Please don't send more than we need.
Who we share it with
- Netlify, Inc. hosts this website and processes form submissions for us, then sends them to our email inbox. Netlify is based in the USA. Transfers are covered by the UK Extension to the EU–US Data Privacy Framework and/or the UK International Data Transfer Addendum to standard contractual clauses.
- IONOS provides our email.
- WhatsApp (Meta): if you message us on WhatsApp, your messages are handled under WhatsApp's own terms and privacy policy.
- BookMyGarage: if you book through BookMyGarage, it collects your details under its own privacy policy and passes your booking to us.
- Our accountants, and HMRC or other authorities where the law requires it.
- Courtesy car insurance: if you use our courtesy car, we pass the details the insurer needs (such as your name, address, date of birth and driving licence details) to the day-insurance provider so they can cover you.
- Parts suppliers or other specialists only where needed to do your job, for example a vehicle registration to order the right parts.
We don't sell your information and we don't use it for advertising.
How long we keep it
- Enquiries and quotes that don't lead to work: up to 12 months, then deleted.
- Customer and job records, including invoices: 6 years from the end of the financial year they relate to, as required for tax purposes.
- Form submissions stored with Netlify: deleted from Netlify once they've been dealt with, and within 12 months at most.
Cookies
This website does not use advertising cookies, tracking cookies or analytics cookies, and it doesn't set any cookies of its own. We don't embed maps, videos or social media feeds that would set third-party cookies. Links to Google Maps, BookMyGarage, Facebook and WhatsApp take you to those sites, which have their own cookie and privacy policies. If we ever add analytics, we'll update this policy and ask for your consent first where the law requires it.
Like almost every website, our host keeps short-term server logs (such as IP address and the pages requested) to run the site and keep it secure.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to data portability. Contact us at info@rpmautocare.co.uk. We'll reply within one month. There's normally no charge.
If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, phone 0303 123 1113.
Changes
We'll update this page if anything changes. The date at the top shows when it was last updated.